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In compliance with the Law 34/2002, of July 11th, relating to Information Services and Electronic Commerce, the details of www.theafricantouch.com are:
Company holder: Rafael Martinez Urrutia (hereafter The African Touch)
Address: Callejón de los Zabucos 1 18659 Villamena, Granada, España
Users of www.theafricantouch.com must carefully read the General Terms and Conditions of Contract.
The General Terms and Conditions of Contract are applicable to all orders and are valid from June 1, 2014. The African Touch reserves the right to modify, at any given moment and with no need for prior notice, the presentation, configuration and contents of the web site as well as the present conditions and other specific ones, if any, for certain areas, services or uses.
For any questions or doubts related to the terms and conditions of this web site, please contact The African Touch using the customer service form.
GENERAL TERMS AND CONDITIONS OF CONTRACT
This document regulates the terms, conditions and norms of use of the web site The African Touch as well as the responsibilities derived from the use of its contents, such as texts, graphs, drawings, designs, codes, software, photographs, music, videos, sound, databases, images, expressions and information, as well as any other development protected by laws and international treaties regarding intellectual and industrial property.
Access to and web navigation of this web site implies the acceptance of the legal policies and the terms and conditions of use contained within.
The African Touch may establish specific conditions for their application for the use and/or the contract of specific services, with the present general conditions applicable by extension.
The African Touch is an online store of selected art, clothing and decoration accessories. They are, in most cases, unique goods manufactured in small artisan workshops and by craftsmen throughout the African continent.
Access to www.theafricantouch.com is freely available and free of charge. At any time, the User must make legal use of the services of this web site, according to the present General Terms and Conditions of Contract, the applicable legal regulations and generally accepted Internet practices.
Parents, guardians or legal representatives will be solely responsible for all acts performed by children in their care.
2.- User registration
2.1 In order to access as a registered user, you must complete the registration form in a complete, accurate and truthful manner.
2.2 Users must be older than 18 years old. Minors must have permission from their parents or guardians in order to provide personal details on this web site.
2.3 It is strictly prohibited to incorporate data of third parties, even with their consent.
2.4 The African Touch reserves the right to not accept or remove false or incomplete registries.
2.5 The updating of personal details and protection of username and password is the sole responsibility of the user.
3.- Purchase and price
3.1 The acceptance of the present conditions implies the compliance with the product, its characteristics and price.
3.2 The African Touch makes every effort to provide truthful information on the website without typographical errors. In the case of an error of this type, it will be corrected immediately. In the case that there is an error regarding any of the prices shown and a client has made a purchase decision based on that error, The African Touch will notify the client of this error, and the client will have the right to cancel their purchase without incurring any cost.
3.3 If the user must register for the use of the web site, he or she is responsible for providing truthful and lawful information. If, as a result of registration, a password is issued, the user is required to use it diligently. Therefore, the user is responsible for the correct protection and confidentiality of passwords supplied and agrees not to provide them to others, either temporarily or permanently, nor allow access to others.
3.4 All taxes, fees and customs duties are the responsibilities of the buyer, according to the destination country of the item.
3.5 The price includes the value added tax (VAT) according to the Spanish regulations. However, this amount does not include product shipping fees, which should be paid separately. The African Touch reserves the right to modify the commercial offering presented on the web (products, prices, special offers and other commercial and service terms) at any time.
3.6 Delivery costs will be added to the price and will be shown during the purchase process. When there is an additional cost in the delivery costs compared to the ordinary delivery costs specified in the web for all orders, either because of the type of product or the volume of the order, it will be specified and state its cost depending on the size, weight and shipping method selected by the user/buyer.
4.- Payment methods
4.1 The user can pay with valid credit cards: Visa, Visa Electron, MasterCard and American Express as well as with Paypal. The user states that he/she is the cardholder of the card used to make the purchase.
4.2 To protect your privacy and security during online payment transactions, data is transmitted using the SSL encrypted form and the latest codification techniques.
Having verified that the card adheres to the CES system, the system will contact the issuing bank in order to obtain authorization from the buyer. When the bank confirms authenticity, the card payment will be completed. Otherwise, the order will be cancelled.
5.- Product shipment and returns
5.1 Orders will be sent to the address specified by the buyer. The country where the transaction is completed and where the order is shipped to must coincide. Shipments to post office boxes will not be carried out.
After completing the corresponding form and the reception of the processed order, The African Touch will send an email with the purchase order acknowledgement and purchase confirmation. It is the user’s responsibility that the delivery can be sent to the address provided during courier company business hours.
5.2 In accordance with current legislation, buyers will have forthteen (14) business days from the date on which the product is received to return it.
In order to return an item, it must be returned in perfect condition. Once the item has been received and its condition checked, the return will be confirmed and the purchase price previously paid will be reimbursed through the same means of payment used to perform the purchase.
7.- Attribution of responsibilities
The African Touch is exempt from any responsibility in the following cases:
7.1 Due to the artisanal nature of the items, they may not be exactly as they are shown on the web site. Users acknowledge and accept by virtue of their purchase that the features of each product (i.e., the finishes and styles) may be different and that The African Touch is not responsible for these variations.
7.2 The African Touch will exercise due diligence to make the selected item available to the carrier company. However, The African Touch does not take responsibility for delays resulting from poor functioning of the transportation, especially in the event of strikes, traffic delays and other factors specific to the sector that may cause delays, losses or theft of the selected item.
7.3 The African Touch does not take responsibility for the technical deficiencies, due to unforeseen circumstances or other kind, that hamper the normal functioning of the service via the internet.
7.4 The African Touch does not accept any liability for any loss, damage or harm of any kind caused by the access and the use of the site due to the presence of viruses.
7.5 The African Touch accepts no responsibility for damage, of any type, that may be caused to users by the use of browsers or versions other that those for which this web site has been designed.
Descriptions of the products offered by The African Touch are for informational purposes only. Photographs, videos and graphic and iconographic representations of all types concerning the products offered, are for the sole purpose of illustration or guidance, in order to offer the most accurate information possible to users, but without being legally binding.
8.1 The African Touch reserves the right to make, at any time, whatever change or modification it may deem appropriate.
8.2 The enforcement of amendments to the conditions of use will be applicable from the moment of their publication on this web site.
8.3 The African Touch makes every effort to avoid any error in the contents that may appear on this site.
8.4 All information published by The African Touch in any advertising media, of its own or belonging to third parties, especially those such as banners, electronic communications by email or other types which contain any typographical errors, whether unintentionally or manipulation by third parties, are of no value. If in doubt, we recommend that users confirm data by directly communicating with The African Touch.
9.- Reservation of rights
The African Touch reserves the right:
9.1 To not admit or to remove from the list those users whose personal details are false, incorrect or incomplete.
9.2 To cancel or reject any order from a client with whom there exists a conflict related to the payment of a previous order or that appears to pose any type of risk.
9.3 To modify the prices of its products. The purchase price will be the current price at the time the operation is completed.
9.4 To verify the personal details provided by the client and to adopt any measures as deemed appropriate to check that the registered person is the cardholder of the credit card used in the purchase. This verification can be a proof of identity request. If the customer does not respond to this request within two days, the order will be automatically cancelled with no possibility of making a subsequent claim.
9.5 To cancel the subscription of those who misuse or abuse the system or perform fraudulent or detrimental acts to other users. In the event that The African Touch or any other entity linked professionally to it detect any abnormality or suspect that a user is hindering the normal functioning of the system, illegally altering its registries through any technical or programmatic procedure or performing any fraudulent acts that contravene its transparency, The African Touch reserves the right to cancel his/her membership and remove, automatically and with no explanation, the benefits that could have been obtained to those users who have benefited direct or indirectly from this type of fraudulent acts, utilizing all manner of civil and penal actions that may be applicable. Accordingly, The African Touch advises that it has established the mechanisms and suitable technological supports to detect any possible fraudulent, abnormal or criminal act that could alter the registration and functionality of this web site.
9.6 To modify the existing General Terms and Conditions at any time with proper user notification.
9.7 To withdraw unilaterally and at any given time the links which appear on this web site.
10.- Intellectual property
10.1 All information contained on this web site, as well as its graphic design and codes used, is protected by copyright or other intellectual property rights defined in the Royal Decreet 1/1996, of the 12th of April, approving the Spanish Law on Intellectual Property. These rights belong exclusively to The African Touch, therefore, any reproduction, distribution, transformation or public communication and any type of transfer of all or part of the contents of this web site and of any object that according to current legislation can be protected by intellectual property regulations, are expressly prohibited.
10.2 All contents of this web site and all contents available through the Service, including designs, texts, graphs, images, videos, information, applications, software, music, sound and other files as well as its selection and arrangements are the exclusive property of The African Touch, with all rights reserved. Nothing contained in this web site may be modified, copied, distributed, framed, reproduced, downloaded, extracted, displayed, published, transmitted or sold in any way or by any means, in part or in full, without the prior written consent of The African Touch.
10.3 All brands, logos and anagrams displayed on this site are the property of The African Touch. It is expressly forbidden to use, without prior consent, any element of the web that is subject to protection according to current legislation regarding intellectual property.
11.- Personal data protection
11.1 In accordance with the Organic Law 15/1999, of the 13th of December on Personal Data Protection, The African Touch informs that personal data provided will be incorporated in a data file, of which the company is responsible, for the sole purpose of administering your registration and processing your order.
11.2 Registered data will be included in a data file owned by The African Touch according to the Organic Law 15/99 of the 13th of December on Personal Data Protection, adopting the technical and organizational measures according to the Royal Decree 1720/2007, of the 21st of December, approving the Regulation for the development of the Data Protection Law.
11.3 In compliance with the Law of Information Society Services and E-Commerce, the user gives their consent to The African Touch to inform them via email and/or SMS or any other equivalent electronic means as well as post and telephone of its products and services, and information of third parties related to fashion that may be of interest to them. The African Touch may send you notifications by email or SMS to inform you about the status of your order.
11.4 The African Touch informs you that your data may be communicated to third-party companies such as transport agencies or other companies as necessary, with the sole purpose of shipping your order correctly.
11.5 In order to exercise your rights of access, modification, opposition or cancellation in respect to your personal data collected, please send a request with a copy of your ID or passport to The African Touch (Callejon de los Zabucos 1 18659 Villamena, Granada, Spain).
11.6 You can be removed from the mailing list of commercial communications as well as modify your details through your login account at The African Touch.
12.- Acceptance of the applicable terms and conditions
Registration in The African Touch implies the full acceptance of these terms and conditions.
Conflicts arising during the application of the present conditions will be resolved according to Spanish legislation.
In order to establish an independent, impartial, transparent, effective, fast and fair judicial proceeding for resolving the different kinds of disputes arising from the international online sale of goods and services among the EU countries you can access the online dispute resolution platform by clicking here